Rogers earlier this week experienced a wireless outage that knocked out voice and SMS services for several hours. It has now identified the issue that triggered the outage and already taken corrective action to ensure that it does not reoccur. It provided the following statement on the root cause: “This was not the result of an outside attack. We are […]
Outages
Rogers apologizes for wireless Voice and SMS service outage
Rogers Wireless (along with Fido, its flanker brand) experienced a widespread outage last night. It knocked out both voice and SMS services for several hours for all of the carrier’s customers. The issue was resolved late last night but the company has yet to provide an explanation for the outage. While there is still no root cause, Rogers today apologized […]
RIM offers free apps to customers as recent service interruption compensation
Research In Motion today announced that it will offer its BlackBerry subscribers free applications as compensation for last week’s service interruption. While the outage lasted about a day in the US and a day and a half in Canada, customers in Europe, the Middle East, India and Africa experienced service interruptions and delays for up to three days. RIM Co-CEO […]
BlackBerry services returning to normal (Updated)
Research In Motion has issued a couple of updates about the massive outage plaguing the BlackBerry service since the beginning of the week. According to an update by Robin Bienfait, Chief Information Officer, RIM, services in Canada and the US are slowly returning to normal: Email systems are operating and we are continuing to clear any backlogged messages. Support teams […]
Ongoing BlackBerry service issues affecting Canada and US
A BlackBerry outage affecting that has been plaguing users in parts of Europe and Asia is now spreading to Canada and the US. The latest update from RIM confirms that the issue which affects emails, texts and BBM messages continues into its third day and has spread even further: BlackBerry subscribers in the Americas may be experiencing intermittent service delays […]