CCTS

Canada telecommunications service complaints jump 114% over last year

The latest report from the Commissioner for Complaints for Telecommunications Services (CCTS) reveals that customer complaints jumped 114 percent over the previous year to over 8,000 in the 2010-11 period. 3,747 complaints had been recorded the previous period. About 62% of this report’s complaints were about billing errors or contract disputes over wireless services. The same two complaints dominated last […]