Fido today announced the launch of its FidoANSWERS service to give customers the ability to speak to a live representative right away. The service, available in English, French, Cantonese and Mandarin, is meant to reduce waiting times and voice-activated errors when they call Fido.
“At Fido, we take our responsibility of providing customer service seriously and understand that each customer has individual needs and preferences on how they would like to manage their experience with us,” said Steven Sarfin, Senior Director Marketing, Fido. “With FidoANSWERS, our customers get quick and easy access to a representative who is able to answer or resolve almost any customer issue.”
Customers will continue to have the option of using Fido’s self-serve menu.