The Better Business Bureau has given Canadian wireless carriers a failing grade due to the number of complaints lodged against them. Since the beginning of 2009, Bell Mobility recorded 1,020 complaints. In the same period, TELUS Mobility recorded 751 complaints and Rogers Wireless another 685. Even the newest carriers were not immune as WIND Mobile recorded a “low rating.” All were given an F rating, the lowest possible rating.
Complaints include contracts, dissatisfaction with the customer service or coverage, and confusion about final bill costs compared to the advertised costs.
The big three are all working with the Better Business Bureau to address complaints and develop a process to address future ones.
The Better Business Bureau has a list of tips to help customers find the most suitable carrier and deal for them.
Our neighbours to the south don’t have it any better. The US wireless sector was the industry to receive the most complaints.