It took me a bit longer than I had hoped but I finally sat down and wrote down a summary of what it took for me to get my new TELUS phone activated. I’ve tried to keep it factual and leave the emotion out of it (unlike my original post).
In the end, it all ended well but my first customer experience with TELUS has left me unimpressed. It will be interesting to see how things develop from here.
By the way, I’m really enjoying the HTC Hero and Google Android.